ALICE, Alta formation proves successful for The Greenwich Hotel

NEW YORK, NY – ALICE, a operations height that empowers hotels to broach a improved guest knowledge by consistently glorious service, is celebrating a successful year of partnership with New York City’s Greenwich Hotel and Alta, a inscription provider that enhances a guest’s stay by permitting users to learn and ask accessible products and services.

Through this partnership, guest during The Greenwich Hotel have been requesting services and amenities as good as uncovering a surrounding area, all though carrying to pitch by a front table or call down to reception. Tablets are accessible in each room in a hotel and come pre-loaded with a Alta app. These services embody room service, digital journal and repository subscriptions, cooking and sauna reservations, and more. Guests can also download a Alta app to their mobile inclination and have a same entrance on a go.

Beyond a value this partnership offers guests, hotel staff now have an optimal complement for communication and charge management. Requests placed by guest on a app arrive to staff around ALICE. This creates one extensive complement and solves a scandalous attention problem of wanting to understanding with mixed record platforms. The Greenwich’s housekeeping staff have traded their loud radios for mobile inclination using a technology.

“Alta has figured out what creates for a good user experience,” says Alex Shashou, ALICE co-founder and President. “It’s one thing to offer guest an app to download, though utterly another to literally put a app into a guests’ hands around this in-room inscription as Alta has done. When we schooled about their record we saw a approach to urge how guest requests make their approach to hotel staff by a API, and together urge a knowledge for a guest during The Greenwich.”

Originally both platforms came to The Greenwich as apart vendors; Alta for a guest-facing, in-room technology, ALICE for a ability to streamline staff communications and fragmented back-of-house management.

“When ALICE came to us and pronounced we had interrelated technologies and suggested we integrate, we was primarily skeptical, given we suspicion we were competitors,” said Nicholas Wirth, one of Alta’s co-founders and a CEO. “It turns out ALICE was right.” With Alta, ALICE’s initial hardware partner, ALICE had a good event to work by a kinks of their API, that was new during a start of a partnership.

While many hotels have found guest to be demure to download their app, The Greenwich has seen industry-high rendezvous rates of some-more than 80 percent given a launch of a module in a summer of 2016. Additionally, it seems that guest spend for equipment accessible by a application, like room service, are up.

According to Philip Trulove, The Greenwich Hotel’s General Manager, “This isn’t about replacing tellurian interaction, it’s about enhancing it. Providing a guest with this record is a approach for us to keep pace, and we can see carrying this consistent connectedness is positively a approach of a world.”

This partnership furthers ALICE’s goal to urge a smoothness of liberality by customer-driven technology., ALICE recently announced $26 million in Series B appropriation from Expedia, Inc. and acquired GoConcierge, a heading concierge program platform.

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Posted by on Oct 21 2017. Filed under News. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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