Full design delivers for Fred. Olsen Cruise

Fred. Olsen Cruise Lines have adopted Zolv‘s award-winning call centre record Full Picture, bringing a Visual Conversation to their business and trade partners. 

Full Picture allows agents and consumers to join a common event online, a simple, superb resolution that requires no IT install. It’s designed to concede agents to send calm like photos, videos, leaflet pages and more, directly to customers’ screens in real-time during a call. When a patron starts a call, they are not awaiting to be shown images and videos of their probable holiday and for that reason, it adds a wow cause for Fred Olsen customers. With a Visual Conversation, Full Picture creates for a most richer experience, enchanting and calming business some-more than a phone call alone could, assisting to broach a turn of use surpassing patron expectations – a good apparatus in assisting business know what to design from their cruise. 

Full Picture has empowered Fred. Olsen’s agents to proactively reduce concerns some of their business believe around accessibility. Showing business how easy it is to entrance a boat and areas within a ship, has helped to encourage their business and mislay confusion. This has been met with certain feedback from business and has directly contributed to an alleviation in acclimatisation rates. 

Fred. Olsen Cruise Lines are also anticipating that Full Picture advantages their agents and trade partners in building their product knowledge, assisting them broach some-more assured information to their customers. With such an easy to use design uploader, sum of a boat refit for example, can be uploaded and circulated to all agents within minutes. It has also valid a illusory apparatus for ancillary a new product launch – if an representative hadn’t physically managed to revisit a boat on launch day, they could instead be inducted probably by a Visual Conversation, stealing any check in them being means to sell a new product immediately. 

Sharne Jones, Reservations Training Development Co-ordinator during Fred. Olsen Cruise Lines pronounced “Full Picture works quite good for a business. We have a vast volume of sales over a write directly from business and agents alike. Our product is extensive, there are 4 clearly opposite journey ships with several grades of room to select from, endowment winning itineraries, that work from many opposite depart ports. Full design has authorised us to successfully launch a sparkling new River Boat, Brabant, to a constant guest as good as capturing a new clientele. Being means to share imagery videos during a indicate of sale has been useful in ensuring a guest knows what they are shopping and brings their holiday to life.”  

Customers are positively responding to a technology; given doing of Full Picture record Fred. Olsen Cruises have seen Agents particular acclimatisation boost to an normal of 20%, with agents regulating Full Picture on 70% of their calls.

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Posted by on Sep 14 2017. Filed under News. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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