Reshaping a newcomer experience

GENEVA – The International Air Transport Association (IATA) announced that a 2017 World Passenger Symposium (WPS) will concentration on how technology, data, customization and digital mutation will reshape a patron knowledge of tomorrow.

“Digital mutation is a pivotal vital motorist for a industry. Our business are revelation us what they value by a choices they make: from their elite digital device to emporium for atmosphere travel, to what they purchase, to how they check-in, to their onboard use options. The successful airline will use that information to renovate themselves and broach a some-more personalized knowledge to passengers. The World Passenger Symposium is a forum to plead and discuss how this mutation can be achieved,” pronounced Aleks Popovich, IATA’s Senior Vice President, Financial and Distribution Services.

The 7th book of WPS will take place in Barcelona, 24-26 October. More than 700 high-level representatives from opposite a transport value sequence are approaching to attend.


  • 20-Year Passenger Forecast presented by Brian Pearce, IATA’s Chief Economist
  • Results of IATA’s 2017 Global Passenger Survey
  • The IATA Innovation Day will lapse for a second year
  • The CIO Forum will demeanour during a Digital Airline and Open API
  • Presentation of a Travel Innovation Awards
  • Launch of a NEXTT plan on a destiny newcomer experience

“Air travelers’ use expectations might operation from no-frills to lush – on a same trip. They are apropos some-more worldly transport shoppers and increasingly resourceful about what they are peaceful to compensate for. Addressing these widely varying mandate requires creation and data. WPS brings together experts to share investigate and learnings,” pronounced Nick Careen, IATA’s Senior Vice President, Airport, Passenger, Cargo and Security. 

Specialized event marks will cover: Customizing a Travel Experience and Tomorrow’s Journey; Distribution and Payment including New Distribution Capability (NDC) user knowledge and ONE Order; Inflight Entertainment and Connectivity; and Baggage Handling and Tracking. 

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Posted by on Oct 3 2017. Filed under News. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry

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